Privacy Policy

Welcome to NovaConnect Solutions. We take your privacy very seriously. This Privacy Policy is designed to clarify how we collect, use, disclose, and protect your information when you use our Messenger Chatbot services and related websites.

1. Information We Collect

When using our Chatbot services, we may collect the following types of information:

• Information You Actively Provide: When you interact with our Chatbot, you may provide personal information such as your name, email address, phone number, or other details you type into the conversation.
• Automatically Collected Information: We may automatically receive certain information via the Facebook Messenger platform, such as your public profile (name, profile picture, time zone, etc.) and your interaction logs with the bot (message timestamps, buttons clicked, etc.).

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To provide, maintain, and improve the functionality of our Chatbot services.
• To respond to your customer service requests, answer inquiries, and provide technical support.
• To send you important notices regarding our services (such as policy updates).
• To send you marketing communications related to products or services that may interest you, provided we have obtained your consent.

3. Information Sharing and Disclosure

NovaConnect Solutions does not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business (such as data hosting or analytics services), provided that these third parties agree to keep this information confidential and comply with applicable data protection laws.
• Legal Requirements: We may disclose information if required by law, subpoena, or government request, or if we believe it is necessary to share information to protect the rights, property, or safety of us, you, or others.

4. Data Security

We implement reasonable security measures (including physical, electronic, and managerial procedures) to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet or electronic storage system can guarantee 100% security.

5. Your Rights (GDPR Compliance Statement)

As a company headquartered in Spain (an EU member state), we strictly comply with the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:

• The right to access your personal data.
• The right to request the correction or deletion of your data.
• The right to restrict or object to our processing of your data.
• The right to data portability.
• If you believe your data rights have been violated, you have the right to lodge a complaint with a relevant supervisory authority.

To exercise these rights, please contact us using the contact information below.

6. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: